Shipping policy
Thank you for shopping with Caribou.
We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received and verified.
Orders are not processed or shipped on weekends or public holidays.
During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we'll notify you by email.
Shipping Times
Estimated delivery times:
-
United States: 5–12 business days
-
Canada: 7–15 business days
-
International: 10–20 business days
Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery location.
From time to time, we may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has shipped, you'll receive a confirmation email containing your tracking number (when available).
Please allow up to 48 hours for tracking information to become active after shipment.
Incorrect Shipping Address
Please ensure that your shipping address is accurate before placing your order.
Caribou is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at hello.caribou@outlook.com. We'll do our best to update your order before it ships.
Lost or Delayed Packages
If your package appears to be lost or has been significantly delayed, please contact us at hello.caribou@outlook.com.
We'll work with the shipping carrier to investigate the issue and help find the best possible resolution.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging.
We'll review your claim and, where appropriate, offer a replacement, refund, or another suitable solution.
Multiple Shipments
Some orders may arrive in separate packages.
If your order contains multiple items, they may be shipped from different fulfillment centers and delivered on different dates.
Contact Us
If you have any questions about shipping, please contact us at:
Email: hello.caribou@outlook.com