Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at hello.caribou@outlook.com

Returns should not be sent without prior authorization. Once your return request has been approved, we'll provide the correct return address and detailed return instructions.

Please note that orders may be fulfilled by our trusted fulfillment partners. Return instructions and return addresses may vary depending on the product and warehouse location.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello.caribou@outlook.com

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or if you receive the wrong item. Please include photos of the issue so we can evaluate your claim and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions about whether your item is eligible for return.

Gift cards are non-refundable.

Sale items are eligible for return in accordance with our standard 30-day return policy unless otherwise stated on the product page.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

If your item arrives damaged, defective, or incorrect, please contact us with photos of the issue. We'll review your claim and, where appropriate, provide a replacement, refund, or a prepaid return shipping label at no additional cost.

Exchanges

The fastest way to receive a different item is to return your original purchase. Once your return has been accepted and processed, you can place a new order for the item you'd like.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, your item must be in the same condition that you received it, unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello.caribou@outlook.com